Troubleshooting E-mail to Fax
My messages am not being
accepted by the SwissFax Network... or...
I get Email notices saying
I am not a negistened user...
I get Email notices saying my "trial" use of Email to Fax has elapsed...
I get Emafl notices saying my 'PIN' is missing or invalid
I get Email notices saying my SwissFax service is "denied"...
The SwissFax Network requires that your email address
be registered (and in good standing) to send a fax through E-mail
If PIN is turned on for your account, you also
have to place a SwissFax security PIN subject portion of your email
message, If either condition is not met, you wiIl receive an email
notice indicating why your message could not be processed and providing
contact information at SwissFax for assistance. If you are a corporate
subscriber, please contact your SwissFax service coordinator, or
email, fax, or messaging administrator directly prior to contacting
In some cases, a person's receving email address
is different from his or her sending e-mail address - often wthout
their knowledge. Your email system may be substituting one for the
other on outgoing messages. The solution in this case is discussed
in the I get intermittent e mall notices saying I am not a registered
user... topic below.
get intermittent email notices saying lam not a registened user...
On some email systems, your email address can be
changed by your mail server, on your outgoing emails only, wthout
your knowledge. For example, your email address for receving email
may be ramraj.com but, when your email system sends e-mail, you
may become one of ramraj1.myco.com, ramraj2.myco.com, or ramrajmyco.com,
and so on. rare cases, you may become all of them at different times,
based solely on how your email system has been set up.
Because E-mail to Fax requires any sender's email
address to be preregistered with SwissFax before your messages can
be processed, it may be that one (or more) of your sending email
addresses has been registered, but others have not.
You can find out what email address(es) SwissFax
sees when you send emails by sending an email message to
No content or subject is necessary in your message.
SwissFax wiIl immediately send you a return email message identifying
the email address which appeared in the "From:" line of your message
You may wish to send several messages to email@example.com,
to see if your e mail system is supplying different email addresses
in a round-robin or other periodic or randomized fashion. If the
email addresses which SwissFax sees in your emails differ from the
one(s) you registered or which were registered for you by your corporate
email, fax, or messaging administrator), SwissFax will reject the
messages coming from the unregistered addresses.
You can register additional email addresses through
SwissFax customer support or, if you are a corporate subscriber,
through the internal SwissFax services coordinator in your company.
Tip: SwissFax customer support can define one of
your email addresses as the destination for all notices and messages
coming back to you from the E-mail to Fax service, regardless of
which registered email addmss appears in the messages you send to
E-mail to Fax.
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