Troubleshooting E-mail to Fax
My document is missing
It is possible to place graphics and other "objects"
in documents like Microsoft Word and Excel in two ways: embedding,
and linking. Embedding means the object is actually saved with,
and part of, the document itself.
Linking means the object is not stored with the
document, but is "called up" every time you view and print the document.
Typically, you "link' to objects which are on your own PC or your
company's network. If any graphics or other objects in your document
are "linked" instead of"embedded," E-mail to Fax will try to retrieve
them -from your hard drive or your company's network - and will,
of course, be unable to do so successfully.
To correct this,
you need to view your document's links and "break' them. In Microsoft
Cffice programs, for example, this is acoomplished from the Edit
menu. Select Links highlight all the links in the document, and
then push the Break Link buffon
web page (HTML document) is missing certain graphics...
When E-mail to Fax composes your web page for faxing,
it needs to know the exact location (URL) on the world wde web or
your intranet for each component of your web page, such as the graphics
and image files that your page references.
This is acoomplished through absolute references
to such files in your web page. That is, references made like this:
http://www.ramraj.com/images/re.gif (an absolute path), instead
re.gif or this: ..images/re.gif (both relative paths).
For your web page to appear "correctly' on the receiving fax machine,
it is important that all references to images and other files, whether
the files dwell on the world wide web or on your own intranet, are
specified as absolute paths or URLs. otherwise,
E-mail to Fax will not be able to retrieve the
image and graphics files needed to complete the page, and only the
text portions will appear on the receiver's fax machine. Note: The
layout of the page will stay the same, but the graphics and images
that cannot be located will be replaced by empty rectangles or placeholder
If your page's images are stored on your intranet,
they have to be publicly available as well, or else E-mail to Fax
wiIl not be able to retrieve them to fill out the page correctly.
Tip: If you
send a web page through E-mail to Fax using Microsoft Internet Explorer's
Send this Page as E-mail option from the MSIE File menu, MSIE will
try to convert the web page's relative references to absolute references
for you automatically, in versions 4.0 and up.
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