Troubleshooting E-mail to Fax
My Excel ffle faxes
with some numbers replaced by pound signs (####)
This result oocurs when the columns in your Excel
file are not quite wide enough to hold all the digits of a number,
given the precision with which a fax machine is able to align the
digits to the available black and white dots on a fax page. This
problem is morn likely to occur when columns are packed tightly
and the size of the font you are using is small.
This can also happen because you have selected
a font which is not present in the SwissFax network, and the font
which E-mail to Fax substitutes for yours causes a number to exceed
the available space in its column.
To correct both problems, add to the width of the
affected columns and send your Excel file again. It may help to
preview the document in Print Preview mode (available from the rile
menu, in most cases).
Note: A print preview of what will be printed on
your local laser printer is not guaranteed to represent exactly,
as far as this problem is concerned, what will appear on the receiving
fax machine. But it wiIl provide you with a reasonable first approximation.
My documents font aren
't coming out right... .
If your document references a font which is not
installed in the SwissFax Network, E-mail to Fax will affempt to
substitute as similar a font as possible, based on rules built into
V\flndows, Microsoft office, and all the other software that performs
document-conversion within the SwissFax Network.
The extent of similarity may vary based on just
which font(s) you are using.
There are four potential solutions:
1. Allow in advance for the font substitution effect, if you can
2. Embed your TrueType fonts in your document, if possible
3. Control the order and selection of substitute fonts in your document,
if possible (typically, this is applicable only to HTML and web
4. If you are a corporate subscriber to SwissFax services, you may
request that SwissFax add your font to its supported fonts list.
This is often possible, and it is available only to corporate subscribers
of SwissFax services, and for a modest cost. If you are such a corporate
subscriber, please contact the SwissFax services coordinator in
your company to relay your font requirements to your SwissFax representative.
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