Troubleshooting E-mail to Fax
My fax took a long
time before it was delivered..
Sometimes it may seem like a message you sent took
a long time to get through to a fax
recipient, followed by delivery confirmation back to you. These
are some key considerations:
The speed of your Email The first thing to
find out is whether your email system, gateway,
or service provider "holds" messages, sending them out
only on a predefined cycle. If so, then any message you send to
SwissFax.com will not be "released" to the Swissfax Network
until your email system next connects to the outside world.
The same thing can be true regarding incoming confirmation
notices from SwissFax.com. Your email system may not retrieve or
deliver such messages to your inbox immediately, but may do soon
a "duly cycle" which adds a certain level of delay to
the confirmation process.
Both of these cases add to the time between sending
your fax message and receving final
confirmation, and they can often be adjusted by the administrator
of your email system.
The speed of receving fax machine
Second, although your email will leave your desktop at "Internet
speeds," Swissfax is able to deliver it to the receiver's fax
device only at the maximum speed of that device. Therefore, if you
are sending a long document, it may take several minutes before
SwissFax has finished transmiffing it to the receiver's fax machine.
The receving fax machine ability to receive.
Third, if the fax cannot be deliveredimrnediately For example, the
receiving fax machine is busy SwissFax will wait a few minutesand
try your fax again for you, automatically. The SwissFax Network
will try for you several times before concluding that the fax cannot
reasonably be delivered and sending you a non-
delivery notice via email.
The retry "schedule" used by SwissFax
is designed to get you a final confirmation notice no later than
20-30 minutes after you sent your message, in a worst-case scenario.
The fax number you specify
Fourth, make sure the fax number is of the form
country code +city/area code + number. Your fax may be misdirected
if you omit the country code and/or city/area code, or if you include
access numbers or any other extra numbers, like a leading zero,
which may be used when dialing telephone numbers outside your local
The combination of these factors means that, while
most fax messages, sent by most people onmost email systems, wiIl
go through and be confirmed as delivered a couple of minutes from
the time the messages are sent to SwissFax.com, it may take longer.
Other factors. If you consistently experience
any more extreme delivery times, and you know
your messages are quickly arriving SwissFax.com from your email
system or email service
provider, please contact SwissFax customer support to obtain further
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