Troubleshooting E-mail to Fax
My fax does not go
through to a fax number I know is working..
First, please be sure you are addressing
the message to 'email@example.com" where 'faxnumber"
is in country code+city-code+fax-number format, as described
in the Appendix. The country code for the US, Canada, and Caribbean
Second, please be sure the fax number is
still valid; country codes, and more often city and area codes,
are frequently changed.
Third, refer to your SwissFax non-delivery
notice for the fax. These notices are generated when SwissFax has
tried to send your fax several times in your behalf and still could
not get it through. If you did not receive such a notice, you should
verify that your email reached SwissFax.com successfully.
Fourth, receiving fax devices are sometimes
busy, out of service, or otherwise unable to answer. Swissfax wiIl
try several times to get your fax through, and in different ways,
to maximize the odds of success.
I need help regarding
a non-delivered fax...
'SwissFax' non-delivery notice,
which you receive in your email inbox when SwissFax is unable to
deliver your fax in a reasonable period of time, due to a persistent
busy signal or non answering number, for example, explains why the
fax could not be delivered and provides the latest SwissFax contact
information and hours for obtaining support.
Information on the customer
support resources available to you may be found in the Appendix.
Fax Number Format for "Faxnumber@swissfax.com"
The "To: " line of your email must contain
the destination fax number plus 'swissfax.com'
Precede the local fax number with the country
code and area or city code.
the United states, Canada, and the Caribbean
Use an 11-digit number:
1 + (3-digit area code) + (7-digit local number)
You may include dashes in the number.
For example, the complete fax number
for a fax being sent to New York City, USA could be:
all Other Countries
Faxes to all other locations must be of the
(country code) + (city code) + (local number)
International access codes (such as 011 in the United States) should
not be used.
For example, the complete fax number for a fax being sent to Tokyo,
Japan could be:
RFC2304 Adressing Option
If your organization addresses electronic messages
according to Internet Engineering Task Force (IETF) Request for
Comments (RFC) draft standard no.2304 (RFC2304), you can use that
addressing approach wth E-mail to Fax.
Example: For a U.S., Canadian or Caribbean fax
number, you may address as follows:
When faxing to all other countries, start the number
with the appropriate country code. A fax to Tokyo, Japan, might
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